A restaurant handling 60 orders a night across three delivery platforms loses, on average, more than an hour of work a day just retyping orders from a tablet into the POS. Add to that the food given away for free when someone gets a topping wrong at 8:30 pm.
Integration solves exactly that: an order placed on Glovo, Wolt or Bolt Food lands in the POS on its own, goes out to the kitchen and is rung up on the fiscal printer, without anyone touching it.
What it looks like now, without integration
Three tablets on the counter, each with its own alert sound. One person watches them, reads the order and keys it into the POS. At peak hours the tablets ring at the same time, and that same person is also the one who is supposed to be taking payments.
The result is predictable: orders entered wrong, dishes started late, a falling rating on the platform. And at the end of the month, to find out how much you sold, you manually add up four reports that don't match.
What it looks like with integration
The order goes straight into the system, with the products, the options and the customer's notes, exactly as they typed them. It shows up on the kitchen display or the station printer. It is closed and rung up on the fiscal printer automatically.
The tablets disappear from the counter. The cashier does what they are meant to do: take payments. And the end-of-day report covers every channel, with the same figures.
Menu sync, the part everyone forgets
Integration is not just orders flowing one way. When you switch off a product because it has run out, you want it switched off on every platform at once, not to find out 20 minutes later that someone has just ordered what you no longer have.
The same goes for prices: change them in one place and they propagate everywhere. Without that, you end up keeping four menus in sync by hand, which is exactly the problem you wanted to solve.
What to check first
Ask whether the integration is official, through the platform's API, or whether it "reads" the tablet screen. The second kind breaks at the first interface change. Ask to see what happens when a platform is unavailable and how orders are recovered afterwards.
And ask for a trial with your real menu, not a demo one. Menus with options, sides and composite recipes are the ones that break integrations done on the cheap.
Frequently asked questions
Does it work with all three platforms at once?
Yes. Each has its own connection, but the orders arrive in the same flow, and the reports show them together and separately.
What happens if a platform goes down?
The rest carry on as normal. Orders from the platform that went down are recovered when it comes back, as long as the integration is built on the official API.
Can I keep my current POS?
It depends on whether it has an open API. Many systems on the market do, some do not. That gets checked before any quote; if it does not have one, the conversation turns to replacement, not integration.
How long does it take to go live?
The technical part usually takes a few days. What takes longer is cleaning up the menu: if the products are not the same across the platforms and the POS, we match them up first.
