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Terms and conditions

1. Who we are

The website QoS.com.ro — IT services for businesses is operated by TUDOR A. ILIE-ALEXANDRU ÎNTREPRINDERE INDIVIDUALĂ (a sole proprietorship, hereinafter referred to as the "Operator", "we" or "the business"), whose identification details are set out above. By accessing and using this website you agree to these Terms and conditions. If you do not agree, please do not use the website.

2. Definitions

Website — the web pages accessible at this domain. User — any person who accesses the website. Services — the IT services presented on the website (maintenance, outsourcing, support, security, cloud and others), provided on the basis of a separate quote and contract.

3. Purpose of the website

The website serves to present the IT services offered to businesses and to facilitate contact. Pricing information is indicative only; the final price and the terms of delivery are established through a personalised quote and a contract concluded between the parties.

The Operator is not registered for VAT. The prices displayed on the website and those in the quotes we send are final amounts, to which no VAT is added. The intra-Community VAT number indicated above is used exclusively for intra-Community transactions and does not alter this regime for services provided in Romania.

4. Use of the website

You undertake to use the website in good faith and in accordance with the law. Any action that may affect the operation of the website, its security or the rights of other users is prohibited, including attempts at unauthorised access.

5. Intellectual property

The content of the website (text, logo, graphics, structure, code) belongs to the Operator or its partners and is protected by copyright law. You may not reproduce, distribute or commercially use this content without the prior written consent of the Operator.

6. Liability

We make reasonable efforts to keep the information on the website accurate and up to date, but we do not guarantee that it is complete or free of errors. The Operator shall not be liable for any damage arising from the use of, or the inability to use, the website. The website may contain links to third-party websites, for whose content we are not responsible.

7. Protection of personal data

Personal data is processed in accordance with our Privacy policy, and cookies are used in accordance with our Cookie policy.

8. Dispute resolution

Any disputes shall be settled amicably. Where this is not possible, the courts having jurisdiction over the Operator's registered office shall be competent. Consumers may also contact the National Authority for Consumer Protection (ANPC)anpc.ro — or the European Online Dispute Resolution (SOL/ODR) platform — ec.europa.eu/consumers/odr.

9. Amendments

The Operator reserves the right to amend these Terms and conditions at any time. The applicable version is the one published on the website at the time of access.

10. Contact

For any questions regarding these terms you can write to us at contact@qos.com.ro or call us on the number displayed above.

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